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Returns & Exchanges
If you are not perfectly satisfied with your purchase, you may return full-priced items within 21 days of delivery for a refund or store credit.
1
Initiate Return
Visit our Returns Portal and enter your order number and email address to select the items you wish to return.
2
Pack Items
Ensure items are in original condition, unworn, and with all Shona Joy tags still attached.
3
Ship Package
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized carrier location.
4
Receive Refund
Once received and inspected, your refund will be processed back to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing